Scheduler
Pay Range: $19.00 – $25.00 / hour
unWired is searching for an outgoing Scheduler to join our Technical Operations team. Reporting to the Technical Operations Manager, this position is responsible for initial contact with new and existing customers to schedule technician visits, such as site surveys and installation of new service.
Essential Duties:
- • Initiate contact with customers to schedule service appointments.
- • Notify and supply field installers with their assigned schedules daily.
- • Communicate regularly with Sales regarding installation timelines.
- • Manage assigned projects and installations according to the project specifications and serve as company liaison to customers.
- • Maintain positive customer relations by communicating effectively, maintaining a positive attitude, delivering to customer requirements, and by being timely and efficient.
- • Communicate with appropriate departments regarding customer complaints that could develop into product issues, customer dissatisfaction or major product failures.
- • Review job contract specifications and obligations, and coordinate with engineering and job supervision on job progress, completion dates, equipment delivery dates and establish schedule of installation based on company expectations.
Required Knowledge, Skills and Abilities:
- • High School Diploma, or equivalent language and mathematical skills.
- • Advanced skill in communicating verbally and in writing with both customers and other departments.
- • Existing familiarity or experience with field concepts such as average job times and manageable workloads.
- • Advanced knowledge of Microsoft applications.
- • Experience with Salesforce preferred.
- • Bilingual English/Spanish preferred.
- • Highly organized with demonstrated ability to multitask.
Benefits:
- • Medical, Dental and Vision Insurance with company subsidies
- • Company paid Life Insurance and AD&D
- • Long Term Disability Insurance
- • Flexible Spending Accounts
- • 401K with company contributions, including discretionary Profit-Sharing contributions
- • Holiday, Vacation and Sick paid time off
- • Complementary internet connection
Fresno based unWired Broadband was founded in 2003 with the goal of delivering fast, reliable Internet connections to homes and businesses in rural and underserved areas. Strong demand, fueled by
increasing needs for connectivity, have led to 21 years of continuous growth. We currently cover over 19,000 square miles between Corning and the base of the Grapevine. Our 200 tower sites are strategically located to cover the rural and underserved areas that have been ignored by DSL, cable and fiber carriers.
