Desktop Support Technician

Pay Range: $22.16 – $28.27 / hour

unWired is searching for an organized and articulate Desktop Support Technician to join our Operations team. Reporting
to the IT Manager, this position is responsible for providing technical support to all employees, as well as monitoring
and maintaining the computer systems and phone networks for the company. This includes installing and configuring
computer systems, diagnosing hardware and software faults, and solving technical and application problems.

Essential Duties:

• • Provide assistance to end-users with hardware, software, and network-related issues. This involves diagnosing problems,
  identifying root causes, and resolving or escalating them accordingly.
• • Install, configure, and maintain desktop computers, laptops, printers, scanners, and other peripheral devices. This may
  involve replacing or upgrading components, ensuring proper connectivity, and resolving hardware-related issues.
• • Manage all company mobile devices, assign appropriate permissions & access to company networks and data, document this
  information, and monitor data utilization. Send mobile devices in for repair and purchase new devices and services as
  needed.
• • Assist with network connectivity issues, such as troubleshooting network connectivity problems, configuring network
  settings, and resolving network-related errors. This may involve troubleshooting wired and wireless connections,
  routers, switches, and other network equipment.
• • Install, configure, and update software applications, operating systems, and drivers on end-user devices. This includes
  ensuring compatibility, resolving software conflicts, and troubleshooting installation or configuration issues.
• • Create and manage user accounts, passwords, and permissions in multiple systems. This involves set up of new user
  accounts, modifying existing accounts, and ensuring appropriate access rights for different individuals or groups.
• • Monitor backups of user data and system configurations to prevent data loss in case of hardware failure, software
  corruption, or security breaches. This may involve utilizing backup software, configuring backup schedules, and
  verifying backup integrity.
• • Implement security protocols, antivirus software and other security software to protect end-user devices from malware,
  viruses, and other security threats. This includes conducting regular security updates, monitoring and resolving
  potential vulnerabilities, monitoring security notifications, and educating end-users about best security practices.
• • Manage all RFID badges for unWired employees, co-location customers, and vendors. This includes adding personnel,
  badges, organizations, and assigning profiles to badges. Observe for any malfunctioning alarm panels, badge swipes or
  system failures.
• • Maintain accurate documentation of technical procedures, known issues, and resolutions for future reference and maintain
  living documents of software/ hardware license and subscription information.
• • Provide remote assistance to end-users through phone, instant messaging app, email, or remote desktop tools.
• • Setup and install phone hardware and configure and troubleshoot VoIP phone system.

Required Knowledge, Skills and Abilities:

• • Certificate or associate degree in IT; or equivalent combination of education and work experience.
• • One (1) or more years of hands-on experience with knowledge of installing applications, hardware and troubleshooting
  techniques.
• • Microsoft and/or PC certification (A+, Network+, etc.) preferred.
• • Experience with Windows OS, Mac OS.
• • Experience with applications installation and support (Microsoft Office).
• • Knowledge of iOS & Android operating systems with experience utilizing MDM.
• • Experience on multiple platforms including concepts of networking (LAN and WAN) and IS best practices.
• • Ability to troubleshoot software and hardware malfunctions.
• • Must be comfortable operating in a collaborative, shared leadership environment.
• • Excellent Communication Skills: speaks and writes clearly and persuasively in positive and negative situations; responds
  well to questions, presents effectively in group meetings or settings, ability to read and interpret written
  information.
• • Problem Solving: identifies and resolves problems timely; gathers and analyzes information effectively; develops
  alternative solutions; uses reason.
• Excellent Interpersonal Skills: focuses on solving conflict; maintains confidentiality; keeps emotions under control;
  open to others’ ideas.
• • Demonstrated attention to detail.

Benefits:

• • Medical, Dental and Vision Insurance with company subsidies
• • Company paid Life Insurance and AD&D
• • Long Term Disability Insurance
• • Flexible Spending Accounts
• • 401K with company contributions, including discretionary Profit-Sharing contributions
• • Holiday, Vacation and Sick paid time off
• • Complementary internet connection

Fresno based unWired Broadband was founded in 2003 with the goal of delivering fast, reliable Internet connections to
homes and businesses in rural and underserved areas. Strong demand, fueled by increasing needs for connectivity, have
led to 21 years of continuous growth. We currently cover over 19,000 square miles between Corning and the base of the
Grapevine. Our 200 tower sites are strategically located to cover the rural and underserved areas that have been ignored
by DSL, cable and fiber carriers.